Return and Refund Policy

Return & Refund Policy - Terullzowโ„ข

Your Satisfaction is Our Priority

At Terullzowโ„ข, we aim to ensure your shopping experience is hassle-free. Hereโ€™s how we handle returns, exchanges, and refunds:

1. Return Eligibility

We offer a 30-day return window from the delivery date. To qualify:

  • Item must be unused and in original condition

  • Original packaging and tags (if applicable) must be intact

  • Proof of purchase (receipt/order confirmation) is required

Items that donโ€™t meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, contact us at:

If approved, weโ€™ll provide:

  • A return shipping label

  • Instructions for returning the item

Note: Returns without prior authorization cannot be processed.

3. Damaged or Incorrect Items

If your item is damaged, defective, or incorrect, please contact us immediately. Weโ€™ll resolve the issue with a replacement or refund.

4. Non-Returnable Items

Some items cannot be returned, including:

  • Perishable products (e.g., food or beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If unsure, contact us before initiating a return.

5. Exchanges

To exchange an item:

  • Return the original item using the instructions above

  • Place a new order for the replacement item

This ensures the fastest processing of your exchange.

6. International Orders โ€“ EU Customers

For EU customers, you have 14 days to cancel or return your order, in addition to our standard 30-day policy.
Conditions:

  • Item must be unused and in original condition

  • Original packaging and proof of purchase required

7. Refunds

Once we receive and inspect your return, weโ€™ll notify you about the refund status. Approved refunds will be processed to your original payment method.

  • Allow up to 10 business days for processing

  • Additional time may be required by your bank or card company

  • If more than 15 business days pass without a refund, contact us at service@homivaw.com

8. Return Address

Weโ€™ll provide a return shipping label before sending any items.
Return Address:
Terullzowโ„ข
4910 Lakawana Street
Dallas, TX 75247, United States

We are committed to making returns simple and fair, ensuring your satisfaction is at the core of everything we do.